Why is my buyer request rejected
2 min read · B2C businesses
A buyer's request for an e-invoice can be rejected by you (the merchant) or blocked automatically by JomeInvoice. Here are the reasons and what to do.
Automatic blocks by JomeInvoice
| Reason | Why it happens | What to do |
|---|---|---|
| 72-hour window expired | The customer requested more than 72 hours after the original purchase | Nothing — LHDN does not allow retroactive individual e-invoices for consolidated B2C transactions after the window closes |
| Invoice already has a CN/DN/RN | The underlying transaction already has an adjustment note issued against it | Advise the customer — the original invoice has already been adjusted |
| Transaction already consolidated | The receipt was already included in a monthly consolidated invoice submission | The customer cannot request after consolidation. Advise them to request within 72 hours next time. |
When you (the merchant) reject a request
You can manually reject a buyer request from the Request → Pending queue. When rejecting, enter a reason — the customer is notified. Common reasons to reject:
- The TIN the customer provided doesn't match their company name
- The transaction amount doesn't match your records
- Duplicate request for the same transaction