Why is my buyer request rejected
Last reviewed: 2026-06-26 · Last updated: 2026-08-02
Scope: Why buyer e-invoice requests may be rejected and how to handle them.
Update: Corrected the request window in the automatic block reasons: the month of purchase.
A buyer's request for an e-invoice can be rejected by you (the merchant) or blocked automatically by JomeInvoice. Here are the reasons and what to do.
Automatic blocks by JomeInvoice
| Reason | Why it happens | What to do |
|---|---|---|
| Request window closed | The customer requested after the end of the month of the original purchase, plus any extra days your workspace allows | Nothing - once the window closes, the receipt goes into your monthly consolidation, and LHDN does not require an individual e-invoice after that |
| Invoice already has a CN/DN/RN | The underlying transaction already has an adjustment note issued against it | Advise the customer - the original invoice has already been adjusted |
| Transaction already consolidated | The receipt was already included in a monthly consolidated invoice submission | The customer cannot request after consolidation. Advise them to request during the month of purchase next time. |
When you (the merchant) reject a request
You can manually reject a buyer request from the Request → Pending queue. When rejecting, enter a reason - the customer is notified. Common reasons to reject:
- The TIN the customer provided doesn't match their company name
- The transaction amount doesn't match your records
- Duplicate request for the same transaction