Fixing consolidation problems
Last reviewed: 2026-08-03
Scope: Troubleshooting consolidation: customer requests that convert receipts, failed request-converted invoices, re-consolidating Invalid, Error, or Cancelled invoices, reverting before submission, and missed months.
Most months, consolidation is routine: select, review, convert, submit. This guide covers the situations where it isn't - a customer request that changes the plan, a converted invoice that fails, or a batch you need to unwind.
For the normal month-end procedure, see Run your monthly B2C consolidation.
A customer requested an e-invoice for a receipt you were going to consolidate
What happens: when you approve the request, JomeInvoice automatically converts that receipt into an individual (non-consolidated) e-invoice and excludes it from the monthly consolidation. The conversion is recorded in the receipt's Activity Trail.
What to do: nothing - this is the designed behavior. Approve or reject requests promptly from Request → Pending. Customers can request during the month of purchase (plus up to 6 extra days after month end, if your workspace allows them); after that, new requests are blocked and the receipt goes into consolidation as usual.
A request-converted invoice came back Invalid or Error
Sometimes the individual e-invoice created from a customer request fails LHDN validation - for example, because the details the customer entered don't check out. You have two ways forward.
Fix and resubmit as an individual e-invoice - if the customer still needs it. Find the rejection reason, correct the data, and resubmit; see resubmitting sales invoices and why your invoice was rejected. Buyer detail problems are the most common cause; the TIN verification guide covers the usual fixes.
Fold it back into the monthly consolidation - if the data can't be corrected or the customer no longer needs the invoice. A failed individual e-invoice does not block consolidation:
- Open your invoice module and click Bulk Actions → Consolidate Invoice.
- In the Select & Convert Consolidated eInvoice panel, set Status to Invalid (or Error).
- Set the Date Period to cover the affected receipts.
- Click Proceed & Preview, then review, convert, and submit as in a normal run.
JomeInvoice removes the failed individual e-invoice automatically when the receipt is consolidated, so the transaction is not counted twice.
An individual e-invoice was cancelled, but the sale still needs reporting
A cancelled e-invoice's receipt can be consolidated the same way: select Cancelled in the panel's Status filter and run the flow. Use this when the individual e-invoice was cancelled but the underlying sale still belongs in your monthly consolidation.
You converted, but need to change something before submitting
Use Revert at the submit stage. The consolidation is discarded and every receipt returns to Inbound Draft, ready to be consolidated again. In the Consolidation Log, the record shows as Discarded - that is the expected trace of a revert, not an error.
Revert only exists before submission. Once the consolidated invoice has been submitted to LHDN, it cannot be reverted.
The consolidated invoice came back Invalid from LHDN
Check the Result column in the Consolidation Log and the invoice's Activity Trail for the rejection reason. The error code reference covers the common validation messages. Then correct the underlying problem and re-run the consolidation from Bulk Actions → Consolidate Invoice, selecting the Invalid or Error status - the affected invoices can be selected and consolidated again, the same way as in the scenarios above.
You missed last month entirely
Run the normal flow with the Date Period set to the missed month. LHDN's deadline (within 7 calendar days after month end) has already passed, so submit as soon as you can.